Terms of service

Last updated: August 27, 2026

These Terms of Service ("Terms") govern your access to thestickerlounge.vip and your purchase or use of products and services from The Sticker Lounge, LLC ("The Sticker Lounge," "we," "us," or "our"). By using the website, requesting a quote, approving a proof, or placing an order, you agree to these Terms and the policies linked from our website.

If you place an order for a business or another person, you represent that you have authority to bind that party. You must have legal capacity to enter into a contract or act with the involvement of a parent or legal guardian.

Store Platform

Our store is hosted by Shopify, which provides the ecommerce platform used to display products, process checkout, and support related services. Your use of certain Shopify features may also be governed by Shopify's applicable consumer terms and privacy notices.

Products, Quotes, and Order Acceptance

We offer custom stickers, decals, printed products, artwork-related services, and other items described on our website or in a quote. Product appearance, dimensions, materials, packaging, availability, and pricing may change before an order is accepted.

A quote is an invitation to place an order and is valid for the period stated in the quote. If no period is stated, it remains subject to material costs, availability, and production capacity. An order is not finally accepted until required payment is authorized and we confirm or begin fulfillment. We may reject or cancel an order for a pricing error, suspected fraud, unavailable material, capacity issue, unlawful or infringing content, or another legitimate business reason. If we cancel after payment, we will refund the canceled portion.

Pricing, Payment, Promotions, and Taxes

Prices are shown in U.S. dollars unless stated otherwise. Applicable taxes, shipping, rush charges, design charges, customs costs, and other disclosed fees may be added. 

Payment must be made using an accepted method. When you submit checkout using a supported card or payment method, you authorize The Sticker Lounge and its payment providers to place a payment authorization for the amount shown at checkout or in an accepted invoice or quote.

Where manual payment capture is used, your bank or payment provider may show a temporary authorization before a final charge is captured. We review artwork and order details, send a final proof where applicable, and capture authorized payment after final proof approval and required order details are confirmed. We do not begin production until final proof approval and required payment are complete.

Authorization timing is controlled by your bank or payment provider. If an authorization expires or cannot be captured, we may contact you to arrange a new payment authorization before production begins. The payment status shown at checkout, in an accepted invoice, or in our written communication controls for that order.

Promotions, discounts, and coupon codes are subject to their stated terms, may not be combined unless allowed, have no cash value, and may be corrected or canceled if used through error, abuse, or fraud.

Artwork, Proofs, and Production

You are responsible for providing usable artwork, accurate instructions, and timely responses. We may adjust artwork for print readiness, such as adding bleed, creating cut paths, scaling, or making production-related changes. Material creative or design changes will be reflected in a proof where applicable.

Please carefully review each proof. Approval confirms that you accept the shown artwork, spelling, dimensions, quantities, cut lines, colors, layout, and other specifications and authorizes production. Changes or cancellation may be unavailable after approval or production begins.

Screen displays, lighting, print processes, material batches, lamination, cutting, and finishing can produce reasonable variation. Colors may not exactly match a screen, prior batch, office printer, or uncalibrated sample. Minor production variation that does not materially impair the product's intended use is not ordinarily a defect. If our finished product materially differs from the approved proof because of our error, the Refund Policy applies.

Customer Content and Intellectual Property

You retain whatever rights you lawfully hold in artwork and content you submit. You grant us a non-exclusive, worldwide, royalty-free license to store, reproduce, modify for production, and otherwise use that content as reasonably necessary to prepare quotes and proofs, fulfill the order, provide support, maintain production records, and handle reorders.

You represent and warrant that:

• you own the submitted content or have all permissions needed for the requested use;
• our production of the order as instructed will not infringe copyright, trademark, privacy, publicity, or other rights;
• the content and requested product are lawful; and
• you will not submit malicious files or content intended to damage or misuse our systems.

We may refuse or stop work involving content we reasonably believe is unlawful, infringing, deceptive, threatening, or otherwise inappropriate for our business. To the extent permitted by law, you agree to defend and indemnify The Sticker Lounge against third-party claims, damages, and reasonable costs arising from submitted content or instructions that violate the representations above. This obligation does not apply to infringement caused solely by material we supplied without your direction.

We will not use customer-submitted artwork or photographs of a custom order in public marketing solely because you placed an order. Portfolio, gallery, social-media, or promotional use requires permission, a separate agreement, or another lawful basis. You may withdraw a discretionary marketing permission for future use by contacting us, although we may be unable to recall material already lawfully printed or distributed.

AI-Assisted Communications and Internal Tools

We may use AI-assisted and workflow tools to categorize communications, summarize order details, organize production tasks, and prepare draft customer-service replies as described in our Privacy Policy. AI-assisted output is subject to human review and does not replace the final written proof, invoice, quote, order confirmation, or these Terms.

Production, Shipping, and Delivery

Production and delivery dates are estimates unless we expressly confirm a guarantee in writing. Estimates may change because of proof revisions, customer response time, material availability, order volume, carrier conditions, or events outside reasonable control.

You are responsible for an accurate delivery address and for reviewing tracking information. We will reasonably assist with carrier issues. Rights and remedies for delay, loss, damage, or an incorrect address are described in the Shipping Policy and Refund Policy and remain subject to applicable law.

Returns, Refunds, and Cancellations

Our Refund Policy governs cancellations, returns, reprints, replacements, credits, and refunds. Because custom products are made for a specific customer, they are generally non-returnable after production begins except for a verified defect, damage, material deviation from the approved proof caused by our error, or another right required by law.

Reviews and Feedback

If you provide feedback, you grant us permission to use it to improve our services. We will not condition a benefit on a review expressing a particular positive or negative sentiment. We will request separate permission before using a private message as a named public testimonial, unless you have already posted it publicly and our use is otherwise lawful.

Acceptable Website Use

You may not:

• use the website or services for an unlawful, fraudulent, or abusive purpose;
• interfere with security, access controls, or normal operation;
• introduce malware, scrape the website in a disruptive manner, or attempt unauthorized access;
• impersonate another person or misrepresent your authority;
• copy or exploit our website content except as permitted by law or written permission; or
• use automated systems in a way that places an unreasonable burden on the website.

We may suspend access or cancel an affected order when reasonably necessary to address misuse, fraud, security, or legal risk.

Third-Party Services and Links

The website may use or link to third-party services. We do not control their independent content, availability, security, or privacy practices. Your use of a third-party service may be subject to that provider's terms.

Disclaimers

We aim to describe products and services accurately. Except for express promises in an accepted order, proof, product description, or written warranty, and except for rights that cannot be excluded by law, the website and services are provided on an "as available" basis. We do not warrant uninterrupted website access or that every description will be free of typographical or technical error.

Nothing in these Terms excludes an express product obligation we accepted or a warranty, remedy, or consumer right that applicable law does not permit us to waive.

Limitation of Liability

To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the website, an order, or these Terms, including lost profits or lost business opportunity, when those damages were not the direct and reasonably foreseeable result of the breach.

To the fullest extent permitted by law, our aggregate liability arising from a particular order will not exceed the amount paid for that order. These limitations do not apply to liability that cannot lawfully be limited, or to our fraud, willful misconduct, or gross negligence.

Events Outside Reasonable Control

Neither party is liable for delay or failure caused by events outside its reasonable control, except that this section does not excuse payment already due. The affected party will take reasonable steps to reduce the impact and resume performance.

Governing Law and Venue

These Terms are governed by the laws of Arkansas, without regard to conflict-of-law rules. Subject to any non-waivable consumer right to bring a claim elsewhere, a legal proceeding relating to these Terms or an order must be brought in a state or federal court with jurisdiction in or serving Washington County, Arkansas. Either party may bring an eligible claim in small-claims court.

Changes, Severability, and Entire Agreement

We may update these Terms prospectively by posting a revised version and date. The Terms in effect when an order is accepted generally govern that order unless law or a written agreement requires otherwise.

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue. A failure to enforce a provision is not a waiver. These Terms, the accepted order documents, and incorporated policies are the entire agreement concerning their subject matter. A specific written term in an accepted quote, invoice, or proof controls over a conflicting general term for that order.

Contact Us

The Sticker Lounge, LLC
969 East Starling Street
Fayetteville, Arkansas 72701, United States
Email: orders@thestickerlounge.vip
Phone: (318) 801-5883