Shipping policy
Last updated: August 28, 2026
Thank you for choosing The Sticker Lounge, LLC. This Policy explains production, shipping, tracking, and delivery expectations. Delivery and production dates are estimates unless we expressly confirm a guarantee in writing.
Production and Processing Time
Many of our products are printed to order. Typical timelines are:
- In-stock, non-custom products: usually processed within 1–3 business days.
- Custom products: usually produced within approximately 3–10 business days after final proof approval, payment, and receipt of all usable artwork and instructions.
Business days exclude weekends and federal holidays. Complex artwork, large quantities, specialty materials, customer-requested changes, delayed proof approval, peak periods, equipment issues, supplier delays, severe weather, and other circumstances may extend a timeline. Rush production is available when offered as a selectable product option or confirmed in writing. Rush production accelerates the production schedule only and does not change the selected shipping service or guarantee a delivery date unless expressly stated.
Proof Approval
Production generally does not begin until the final proof is approved and required payment is received. Please verify artwork, spelling, dimensions, quantities, cut lines, colors, and other order details before approval. A delayed response or revised artwork may change the estimated completion and delivery dates.
Shipping Rates
Sticker Vault Items
Eligible Sticker Vault items ship free by standard U.S. shipping. This free-shipping offer applies to Sticker Vault items shipped within the United States and does not include expedited services, international destinations, or specially quoted shipping unless expressly stated.
If a cart includes both Sticker Vault items and custom products, the applicable checkout rate is determined by the shipping rules for the custom product order. The shipping rate displayed at checkout controls.
Custom Products
Eligible U.S. custom-product orders with a custom-product merchandise subtotal of $100 or more after discounts and before taxes generally receive free standard ground shipping unless a product, quote, promotion, or checkout states otherwise.
Eligible U.S. custom-product orders below that threshold generally receive a $10 flat standard-shipping rate.
Expedited, oversized, event, wholesale, international, or specially quoted shipments may have different rates. The rate and available services shown at checkout or in an accepted quote control if they differ from this general description.
Carriers and Delivery Estimates
We may use USPS, UPS, FedEx, or another appropriate carrier. Available services depend on the destination, package, product, and checkout or quote options.
A delivery estimate begins after the carrier accepts the package; it does not include production time. Carrier estimates are not guarantees unless the chosen service expressly includes a guarantee and we confirm it in writing. Weather, holidays, service disruptions, customs, emergencies, and other events outside reasonable control can cause delays.
Tracking
When tracking is available, it is generally sent by email after shipment. Tracking can take time to update after a label is created. A shipping notice means the label has been created and does not always mean the carrier has completed its first scan.
Address Accuracy and Changes
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs correction. We cannot guarantee a change after fulfillment or label creation.
If a package is returned, delayed, or lost because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for additional shipping charges. Custom-product charges are generally not refundable solely because of an address error.
Delayed, Lost, or Marked-Delivered Packages
If tracking is delayed or a package appears lost, contact us at orders@thestickerlounge.vip. We will reasonably assist with tracking inquiries and carrier claims.
If tracking shows "delivered" but you cannot locate the package, first check the delivery area, household members, neighbors, building staff, and the local carrier office. Then contact us promptly with your order number and delivery details so that we can review available options.
Carrier delays alone do not automatically qualify an order for refund, but this does not limit rights or remedies that cannot be waived under applicable law.
Damaged Shipments
If a package arrives damaged, contact us as soon as possible and, where reasonably possible, within five calendar days after delivery. Include your order number and clear photographs of the product, packaging, and shipping label. Keep the product and packaging while we investigate. Remedies are handled under our Refund Policy.
International Shipping
International shipping is available only for destinations shown at checkout or approved in a quote. Unless checkout or the quote states otherwise, the recipient is responsible for customs duties, import taxes, brokerage charges, and other destination-country fees. Customs inspection and clearance may delay delivery.
Customers are responsible for confirming that a product can lawfully be imported into the destination. If a shipment is rejected, abandoned, or returned because charges were not paid or local requirements were not met, original shipping and customs costs are not refundable, and additional return or reshipment costs may apply, subject to applicable law.
Local Pickup, Meetup, or Delivery
We do not operate a walk-in retail storefront and do not offer customer pickup at our production location. Local orders may be delivered or exchanged at an agreed-upon off-site location by prior arrangement.
Events Outside Reasonable Control
We are not responsible for a delay caused by events outside our reasonable control, such as carrier disruption, severe weather, natural disaster, government action, labor disruption, utility or network outage, equipment failure despite reasonable maintenance, or supplier interruption. We will communicate material delays and work toward a reasonable solution.
Contact Us
The Sticker Lounge, LLC
969 East Starling Street
Fayetteville, Arkansas 72701, United States
Email: orders@thestickerlounge.vip
Phone: (318) 801-5883