Refund policy
Last updated: August 27, 2026
We take pride in producing high-quality custom stickers, decals, and printed products. Because many items are made specifically for you, return and cancellation rules differ between custom and non-custom products. This Policy does not limit any rights that cannot be waived under applicable law.
Custom and Personalized Products
Custom, personalized, made-to-order, and printed-to-order products are generally not eligible for return, exchange, or refund after production begins, except when the product is materially defective, damaged in transit, or materially different from the approved proof or accepted order specifications because of our error.
Custom products include:
- custom stickers and decals;
- custom sizes, shapes, finishes, quantities, or materials;
- products made from customer-supplied artwork or instructions; and
- other items identified as personalized or made to order.
Proof Approval
Please carefully review spelling, dimensions, quantities, cut lines, colors, artwork, and other details before approving a proof. Approval authorizes us to produce the order as shown. Customer-approved errors, requested design choices, and reasonable differences inherent in printing, cutting, materials, lighting, or screen display are not ordinarily considered defects.
If the finished product materially differs from the approved proof because of our production error, contact us under the procedure below.
Damaged, Defective, or Incorrect Orders
If an order arrives damaged, defective, incorrect, or materially inconsistent with the approved proof because of our error, contact us as soon as possible and, where reasonably possible, within five calendar days after delivery.
Email orders@thestickerlounge.vip and include:
- your name and order number;
- a description of the issue;
- clear photographs of the affected product; and
- for shipping damage, photographs of the packaging and shipping label.
Please keep the affected products and packaging until we finish reviewing the claim. We may request additional information or return of the affected items at our expense.
After review, an appropriate remedy may include correction, reprint, replacement, partial refund, full refund, store credit, or another mutually agreed resolution. The remedy will depend on the nature and extent of the issue, product availability, and applicable law.
Non-Custom Products
Unless marked final sale, an eligible non-custom product may be returned within 30 calendar days after delivery if it is unused, undamaged, and in its original condition. Contact us before returning anything so that we can confirm eligibility and provide return instructions.
The customer is responsible for authorized return-shipping costs unless the return results from our error or applicable law requires otherwise. Original shipping charges are not refundable unless the order was defective, incorrect, or otherwise refundable by law. We recommend using trackable return shipping.
Gift cards, downloadable products, used goods, clearance or final-sale items, and products that cannot be resold for health, safety, or customization reasons are not returnable except where required by law.
Cancellations and Order Changes
Contact us immediately if you need to cancel or change an order. We may approve a cancellation or change before production begins. Once a proof has been approved, materials committed, or production started, cancellation or changes may be unavailable.
If we approve a cancellation, the refund may exclude separately disclosed and already-earned design, setup, rush, or other non-recoverable costs. We will explain any deduction before finalizing the cancellation.
If a payment has been authorized but not yet captured and we approve a cancellation, we will void or release the authorization when available through our payment system. Your bank or payment provider controls how quickly a temporary authorization disappears from your account.
Shipping Problems
Delivery dates are estimates unless we expressly agree in writing to a guaranteed service. If tracking shows a delay, damage, loss, or delivery problem, contact us promptly. We will reasonably assist with carrier tracing or claims and will evaluate replacement or refund options based on the circumstances, the selected shipping service, and applicable law.
Orders returned because of an incorrect or incomplete address supplied by the customer may require payment of additional shipping before reshipment. Custom-product charges are not ordinarily refundable for an address error, but we will work with you on a reasonable resolution where possible.
Refund Timing
Approved refunds are issued to the original payment method unless another method is required or agreed. We generally initiate an approved refund within 10 business days. Your bank or payment provider may take additional time to post it.
If more than 15 business days have passed since we confirmed that a refund was issued, contact us at orders@thestickerlounge.vip.
Contact Us
The Sticker Lounge, LLC
969 East Starling Street
Fayetteville, Arkansas 72701, United States
Email: orders@thestickerlounge.vip
Phone: (318) 801-5883